Overview
Our call tracking allows you to track inbound and outbound phone calls either generated from your own marketing efforts or sent from your vendors. Lead Capsule may be configured to capture and store the caller id information, play recordings, capture responses and send SMS text messages.
Key Benefits
- Local or Toll-Free Numbers - Lead Capsule allows you to easily subscribe to local or toll-free numbers. Advertise these numbers, or have your vendors drive traffic, to easily track the calls received.
- Capture Caller ID - Collect the callers information from caller ID and update the lead with their name, city, state and zip code.
- Say Text - Have the system say whatever you need the caller to hear. For example, "Thank you for calling" or "Please enter your age". Our text to speech engine supports male and female voices in multiple languages.
- Play Recording - Upload your own custom recording to play back to the caller.
- Collect Digits - Collect digits from the caller, in response to a recording or said text, and store the information with the lead and/or send to your lead buyer.
- Record Response - Record the callers response to a question you asked. Store the information with the lead and even send it to your lead buyer.
- Send SMS - Send the caller a SMS message. SMS messages can be sent from local or toll-free numbers.
- Record the Entire Call - Record the entire call and store with the lead, for future reference, or to send to your lead purchaser.
- Route the Call - Send the caller directly to your office, call center, Lead Capsule CRM, or to your lead buyer.
Screenshots
Edit Vendor Campaign - General
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Edit Vendor Campaign - Selling
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Edit Vendor Campaign - Notifications
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Edit Vendor Campaign - Call Flow
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